Passengers have especially valued key aspects such as the informative signage related to the covid, the mask use requirement, the availability of gel dispensers in visible places and the measures taken to maintain social distance, both in rest areas and at security controls, as well as the cleaning of terminals and toilets.
The three Spanish airports are among the 14 best rated in Europe along with the de Rome-Fiumicino, London-Heathrow, Copenhagen, Helsinki, Stockholm or Zurich, among others.
These awards are in addition to the distinction obtained on July 13, when Skytrax oawarded the highest rating in the ‘Covid-19 Safety Ratings’ program of five stars “very high standards” to six airports in the Aena network: Adolfo Suárez Madrid-Barajas, Josep Tarradellas Barcelona-El Prat, Alicante-Elche Miguel Hernández, Palma de Mallorca, Malaga-Costa del Sol and Tenerife North-City of Laguna.
To obtain this recognition, Skytrax auditors evaluated up to 175 security protocols introduced in response to the covid pandemic to reduce risk and improve the well-being of passengers and airport workers. As a result, they stood out as strengths of the six airports: health control, which they ranked among the best in Europe, due to its clear system, very efficient organization and abundance of resources; the Covid Protection Team, for their number, visibility, availability and performance; excellent and rigorous access control; excellent lounges and procedures; and clear, consistent and abundant communication and image, considered among the best in Europe.
Skytrax is an airline research and observation agency dedicated to conducting quality studies in the aeronautical field, analyzing more than 550 airports and 525 airlines around the world. Since 1999, it has carried out satisfaction surveys of passengers from different airlines and airports around the world with a single questionnaire and analysis format. Based on these surveys, the ‘World Airport Awards’ are awarded, some prizes that constitute one of the main recognition of quality worldwide for the airport industry.
The three recognized airports also have the certification of the Accreditation program for arrival passengers at airports and this year has allocated spaces for the installation of diagnostic testing clinics at various airports in the network for departure passengers.
The health protocols implemented in Spain exceed the recommendations of the European Center for Disease Prevention and Control and are in force at all airports in the network.and Aena.
Aena has implemented in its airports more than 100 safety, hygiene and sanitary control measures aimed at protecting and guaranteeing the health and safety of passengers and workers: cleaning and disinfection, ventilation, dispensers of hydroalcoholic gel, Mandatory use of a mask, protective screens, footprints and strips on the ground marking the safety distance, signage, public address system, contactless elements, continuous passenger information, entry to the terminals allowed exclusively to employees, passengers with boarding pass and minors accompanying traveling alone and travelers with reduced mobility, etc.
These measures, contemplated in the company’s Operational Recovery Plan, are based on the guidelines of the European Commission and the European Aviation Safety Agency (EASA), established in collaboration with the European Center for Disease Control and Prevention (ECDC), in addition to having been coordinated with the EC Member States and the international airport (ACI) and airline (IATA) associations.
In addition, since 2020, Aena collaborates with the Ministry of Health and the Autonomous Communities to carry out health checks for arrival passengers at airports and this year has allocated spaces for the installation of diagnostic test clinics at various airports in the network for departure passengers.
Eddie is an Australian news reporter with over 9 years in the industry and has published on Forbes and tech crunch.