Wednesday, December 1

control of consumption, transparency towards the user and protection of the environment


The commitment to innovation and digitization has allowed the company to accumulate specialized knowledge during this time.

The commitment to innovation and digitization has allowed the company to accumulate specialized knowledge during this time.

Advance along the path of adaptation to the new needs and challenges of the so-called smart cities It has multiple milestones, including the management of the integral cycle of a scarce and valuable resource such as water. The meter network The management companies play a key role in this journey and Aguas de Alicante has been supporting the digital transformation of the cities in which it operates for more than 20 years, under the philosophy that a connected city is a better managed city, among other areas, through the comprehensive management of the information on the remote reading network. Thus, today, in populations such as the city ​​of Alicante more than 80% of users already have the benefits of reading remotely from your water meter.

The commitment to innovation and digitization has allowed the company to accumulate in this time an adequate specialized knowledge to offer solutions to issues such as the limitation of resources and to convert the consumption data that said system generates, into valuable information with multiple advantages: for the operator itself, for the public and for the environment.

Having hourly readings 365 days a year provides efficiency and flexibility.


24 readings per day on each water meter

Through VHF 169MHz radio frequency, the remote reading solution implemented by Aguas de Alicante communicates the meters of its clients through its own telecommunications network, with a total guarantee for privacy. It is also a “Open solution”, which allows the company to select the most suitable measuring device for each client, in terms of manufacturers, technology and diameter.

Thus, it is possible to know the consumption that occurs each hour, in each meter, completing the 24 readings per day. Thanks to all this data received, the system is provided with constant information, sufficient for any service need and consumption control that it is necessary to have, both for end consumers and for the water service manager itself.

Benefits for citizens, operators and the environment

The advantages of the remote reading solution Alicante waters They affect both the relationship with the user and the efficiency of the services in the water network. Thus, as regards the citizenship, the system offers access to the consumption itself, with precise information 24 hours a day and, therefore, its control; a real billing, without the need for estimates; respect for privacy, avoiding access to homes with interior meters for reading; the possibility of activating excess consumption alerts and leak detection alerts, sending a warning to the user if an anomalous situation occurs with respect to the history recorded by the system; and, as a consequence of the above, greater transparency in management and improved customer service.

At the same time, also the water operating company It benefits from this technology, with the possibility of carrying out an exhaustive control of consumption and a real-time monitoring of the same; a control also, both for leaks and breakdowns, as well as for fraud; the optimization of all the processes carried out by the company; and, finally, greater transparency with the user in their management of the resource.

Along with the above, the implementation of remote meter reading also has advantages for the environment as a whole, with a more efficient and sustainable management of water, citizen environmental awareness towards responsible consumption and, all this, thanks to an innovative and digital management.

25 years transforming water management through digitization

As a joint venture owned by the City Council that provides a basic public service to citizens, Alicante waters dedicates all its daily efforts to the objective of guaranteeing the continuity and quality of its service. Thanks to its commitment to innovation and constant evolution, these efforts are notable in the field of Customer service, through digitization, a process started a long time ago and which, as a consequence of the health crisis derived from covid-19, has been strengthened to facilitate and guarantee any online management and interaction of users.

Aguas de Alicante dedicates all its daily efforts to the objective of guaranteeing the continuity and quality of its service.


The remote reading solution implemented by Aguas de Alicante communicates the meters of its clients through its own telecommunications network.


However, beyond this field of customer service and with more than a century of experience as a guarantor, Alicante waters has been immersed for the last 25 years in the process that we now know as “digitization” or integration of digital solutions in its daily activity around integral water cycle processes. It was a pioneer as early as 1996, for example, in the use of first Hydraulic Modeling software in Spain completely integrated into a Geographic Information System. “It is precisely this part of the efforts in digital transformation that the user does not see on a day-to-day basis that is crucial for a correct management of the water resource, the excellence of the service provided to the citizenry. and the protection of the environment.


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