Friday, March 29

Cracker Barrel ordered to pay a man $9.4 million for serving him a chemical instead of water


Cracker Barrel customer suffered burns to mouth and esophagus from taking a sip of chemicals thinking it was plain water.

Cracker Barrel customer suffered burns to mouth and esophagus from taking a sip of chemicals thinking it was plain water.

Photo: Stephan Müller / Pexels

the restaurant chain Cracker Barrel must pay a man $9.4 million, after a jury in Marion County, Tennessee, found that the company was responsible for serving a glass filled with a chemical when the customer only requested ice water.

CNN reported that the jury found that the restaurant was responsible for the error that put the customer’s safety at risk and that the award amount could be capped due to a Tennessee civil damages law.

The jury returned a $4.3 million compensatory damages verdict in just 30 minutes – one of the fastest verdicts we have ever seen – and awarded punitive damages of $5 million after only 10 minutes of additional deliberation,” said Thomas Greer, attorney for plaintiff William Cronnon.

“The speed of the verdict, combined with an amount greater than what we asked for, speaks to how dangerous Cracker Barrel’s policy was,” Greer added.

While Cracker Barrel told CNN of its disappointment in the decision: “While we have great respect for the legal process, obviously we are disappointed and strongly disagree with the verdict of the jury in this case, which involved an unfortunate and isolated incident that occurred in one of our stores eight years ago.”

Cracker Barrel’s Public Relations division detailed to the outlet that: “Although we are considering our options regarding this verdict, we are pleased that this matter is behind us so we can better focus on taking care of our guests and employees across the country.”

How did the events happen?

In April 2014, William Cronnon was eating lunch at a Cracker Barrel restaurant in Marion County when he took a sip of what was served instead of the water he requested, and immediately realized it wasn’t ice water but a chemical. what caused a burning sensation in your mouth and esophagus, according to court documents seen by CNN.

Then it was discovered that the customer had been served the Eco-San chemical, which was used as a cleaner in the kitchen area. The lawsuit described the corrosive chemical as causing serious and permanent internal physical injuries to Cronnon.

The documents describe that the affected still suffers from symptoms, including injuries to the mouth and esophagus, for which he has spent large amounts on medical care and will continue to do so.

“Cracker Barrel Negligence not only caused physical harm to the client, but it took away part of his identity,” William Cronnon’s attorney said.

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