Friday, March 29

How the cloud is changing the way we work


The way people use and interact with physical and digital spaces at work has been evolving for years. In fact, the impact of digital technology in the workplace is a story that has been decades in the making. But what has changed recently is the growth of the cloud. Companies have recognized the efficiency, scalability, resiliency and performance that this technology brings.

A new study from Accenture shows that the new cloud-powered workspace will be characterized by three key elements. The first is the integration. The Cloud Continuum offers businesses a step change in computing power, data storage, insight generation, and information accessibility. The challenge is to find a way to bring all this together in a way that works for employees in their daily activities. It’s about giving them the right tools and knowledge, in the right way, through the right devices and platforms.

One of the most effective ways to do this may be to give more levers of control to individuals themselves. For example, there are now a number of low-code and no-code platforms that democratize the digital enterprise, enabling workers to empower their own decision-making, automate their own processes, or solve their own business problems with data.

This puts the power of automation and data insights in the hands of the people who can ultimately make the best use of it, when they need it most. It is true that not all workers have the knowledge to use these platforms from the beginning, and companies should consider training and retraining programs to get the most out of them.

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Likewise, integration in the workplace should be promoted. Even today, workers often have to deal with a fragmented environment, with dozens of siled solutions used for different daily activities. Leading organizations are beginning to build intelligently designed systems that give the worker what he needs when he needs it. So instead of having to go to 20 different apps to get their work done, they can access the tools they need through their email or the tool they use the most.

The second key element is connectivity. Cloud enables today to reduce friction in the workplace. And as everything connects, more and more opportunities open up. When assets and systems in the workplace are capable of collecting and transmitting data, knowledge of information is transformed.

Take something like the use of spaces. In the past, if they wanted to understand how their buildings were being used, organizations had to employ people to walk the floors, validating that desks were occupied, meeting rooms were used, and so on. But thanks to the cloud, it is now relatively easy to connect the dots between different systems, find out who is doing what where, at any time, and analyze this information in real time.

Even companies today can build a “digital twin” (a real-time digital representation) of their entire physical workplace. The knowledge generated can be transformative, not only for the efficient use of physical infrastructure, but also for other activities, such as capacity planning, energy consumption, and the application of COVID protocols.”

Another example is what can be achieved in identification. Many enterprise protocols and systems are still catching up in this regard. Today nearly every employee – and guest, too – who walks into the workplace has a high-powered smartphone in their pocket, many of which contain biometric security features. Together with Cloud Continuum, it is now entirely possible to use the smartphone as an identification card to authenticate people and give them access to the spaces and systems they need.

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The third element is data. Much of what we do in digital spaces produces data. And, increasingly, the same thing happens in physical spaces. With modern analytics technologies, it is becoming more and more possible to extract signals from collaborators and from this large volume of information. Indeed, it is likely that we will soon be able to build real-time digital twins of people, just as we do with buildings and systems. That way we can identify what capabilities you need to enhance or what your main talents are.

So too, with the right real-time data and the right data model, it will soon be possible to develop systems that can detect signs of worker burnout or dissatisfaction as they occur – perhaps even earlier. the individual is aware of – and intervene accordingly.

As companies move their digital infrastructure to the cloud, new possibilities are opening up for physical and workplace infrastructure. And it is much more than a question of technology. It is creating new opportunities to consider the human aspect of business infrastructure, in addition to the physical and digital. With a human-centric approach, companies can optimize the workplace for the benefit of those who matter most, the people who work in it.

By Matthias ArthurExecutive Director of Strategy & Consulting for Accenture Latin America






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