Friday, March 31

Hyperautomation: key to achieving operational efficiency

automation RPA hyperautomation

Currently, we live in a changing and digital context in which companies need new initiatives that, supported by the right tools, help them stand out at the operational level, showing clear efficiency and effectiveness, increasing productivity and reducing cost. time to marketwith the aim of achieving efficiency in its operations.

Among the hyperautomation trends that companies can employ is, first of all, the process mining or mining process. As a concept it is not something new, since it emerged years ago, but today we have tools that allow us to automate and make the mining project itself truly efficient. In order to make a process more efficient in the shortest time possible, it is very useful for us to identify which tasks are carried out within it, in order to discover which ones can be digitized, automated or simply optimized by eliminating gaps, bottlenecks or controlling end-to-end the process. own process.

Although it is true that many entities already have digitized processes, there are numerous tasks that are carried out procedurally or repetitively, so they are highly susceptible to being automated. Among the advantages that this point presents, is the reduction of costs, liberalization of capacity for tasks of greater added value, as well as a cut in the delivery time that joins the minimization of errors. It is in this context where the automation of desktop processes or Robotic Desktop Automation (RDA). For its part, Robotic Process Automation (RPA), usually has a broader scope because it works with processes that affect several users, departments or applications and usually runs on a remote server. Both RPA, RDA, BPM and other automation tools fall under the umbrella of Digital Process Automation (DPA).

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Among the hyperautomation trends that companies can use is, first of all, process mining or process mining

On the other hand, the artificial intelligence and AIOps They help us complement the automation of processes or tasks, in those cases in which decision-making comes into play. Although in all cases AI will not be able to make the right decision on its own, it will at least simplify the decision-making process, reducing dedicated time and optimizing the business process. Specifically, through AIOps, entities are able to deal with one of the biggest problems of Artificial Intelligence: the correct management of the life cycle of algorithms and their performance. In addition, we will be able to simplify the arrival of these algorithms to automated processes with other tools.

It is true that some of the business processes are quite complex, since they require interaction by different teams, which entails combining the rhythms of both and establishing common points that this requires. For this reason, under the umbrella of hyperautomation we also have virtual assistantsWhat a chatbot or a voicebot, which can help channel communication between customers and suppliers, users and support teams, etc. quickly and efficiently. avoiding dependency and saving time for the user, and above all minimizing change management efforts and errors due to ignorance.

In the same way, In all organizations there are still many processes that do not have a structure and are therefore difficult to follow and monitor. For this reason, this type of development tools low code They allow us to create applications in record time that help structure these processes digitally and, therefore, provide organizations with the ability to monitor these processes.

Additionally, there is a tendency cross that leads to levels of abstraction that have not been seen previously, in which organizations project themselves towards a world no-code. These intend to give the leadership of their transformation to their DigitalOps teams by modeling and monitoring their operations with systems that allow the creation of a complete Digital Twin of said organizations. In this way, it would be possible to manage and digitize the execution of tasks and processes in various fields. It is certain that in the coming years the number of applications developed will continue to grow exponentially. Under this concept, a company can democratize the creation of applications, managing to provide the business units with the necessary tools in record time, being designed and developed in many cases by the same users who will exploit them.

In today’s world, hyperconnected and more heterogeneous than ever, it is essential to be able to unite different systems, teams, companies, people and ideas, seeking operational excellence and simplifying the way we communicate, integrate and produce.

By Eduardo Jiménez, associate director of Stratesys and specialist in IT operations management and process optimization

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