There is more and more competition and aggressive sales environments and, in this sense, small and medium-sized companies can be at a disadvantage in key aspects such as advertising and online sales. For this reason, SMEs must integrate new marketing strategies to compete, as well as bet on the latest technologies to optimize their results. In addition to increasing sales, the possibility of automating personalized advertising will be a fundamental competitive advantage in terms of customer experience, since thanks to the use of artificial intelligence and machine learning, companies will be able to better understand users and adapt to their needs by generating predictive models that make it possible to create personalized recommendation engines.
Within large companies, marketing automation is more than consolidated, in fact, 63% of marketers will increase the budget invested in automation in the coming years. Automation is one of the fastest growing software industries and investment is expected to exceed 25 billion by 2023, according to Statista, so all companies, including SMEs, must step up in this regard in order to compete. in the market. And it is that, we must not forget that 90% of the Spanish business fabric is made up of small and medium-sized companies that have begun their digitalization upon realizing that it is a fundamental factor to maintain their level of sales, increase their efficiency and offer a customer experience at the height of what consumers are looking for today. In addition, this transformation has been encouraged by the 2021-2025 SME Digitalization Plan, which has given rise to the Digital Kit program aimed at small businesses, micro-businesses and the self-employed, and thanks to which they will be able to promote the digitalization of their businesses.
A professional profile that is trained in Marketing Automation will be key in any company
Given this scenario, a professional profile that is trained in Marketing Automation will be key in any company, which means that its demand is growing exponentially and that it is a clearly employment-oriented specialization that requires experiential training. In fact, experts from the Valley They emphasize in their Marketing Automation Diploma the need to work with the main no-code tools and to be familiar with the main cloud marketing solutions such as Salesfoce, Adobe and Hubspot. And it is that it is a booming discipline to train the most demanded profiles in marketing: Marketing Automation Specialist, Marketing Cloud & CRM Specialist, Inbound Specialist and Growth Marketing Manager.
But what advantages does marketing automation have in the business strategies of SMEs?
- Closer to the consumer. With good automation it will be much easier for potential customers to feel close, and this factor always influences consumer decisions. Thanks to artificial intelligence, automation can be important to provide much more personalized attention and get to know users better. On the other hand, the improvement of the customer experience is accompanied by a reduction in costs, since the use of chatbots can generate savings of 30% of the cost of customer service.
- Design a personalized customer journey. Knowing the interests of customers allows us to offer a totally personalized experience. Having this data allows designing automatic education and maturation processes thanks to which actions are carried out at the right time for each user. In addition, knowing the behavior of each client with the company makes it possible to create an itinerary between products similar to those that have already been interested and increase sales.
- Increase profitability. Automation allows you to develop complex marketing processes and lower costs, in fact, marketing experts say that investment in automation reduced advertising spending by 12.2%. In addition, it increases the efficiency of advertising and optimizes the return on investment made by using the data collected. Likewise, companies have greater control over marketing actions and more detailed monitoring of their impact, a fundamental aspect for segmenting and focusing on those that work best and are most profitable.
- Improve the productivity of marketing teams Automating certain tasks allows for a better investment of human resources available to companies’ marketing teams. Implementing the use of tools that allow the automation of actions thanks to technology avoids having to allocate hours of work and saves time and money while improving team efficiency. In addition, the growth of this sector will generate an employment boom that will be beneficial for a greater specialization of the marketing teams of SMEs, while at the same time creating a very high demand for profiles that need this specific training to be able to implement the best automation strategies and be able to carry out a follow-up that allows their constant optimization.
George is Digismak’s reported cum editor with 13 years of experience in Journalism