Thursday, December 2

Mute generation: Young people do not pick up the phone because it causes anxiety

This is why young people don’t take calls

We call our teenage son and he doesn’t answer. We try to get back in touch with him, and he doesn’t call. Spend a while and we receive a message: it is our son asking us what is wrong. We answer him by WhatsApp, we give up trying to call him again, the safest thing is that he will not catch us again telephone.

This scene will sound familiar to many of us. Adolescents and young people do not answer calls. What’s more, they don’t even listen to it because they have a silent mobile phone. They prefer to use messaging to direct calling, they prefer to write words on a screen to hear the voice of the other party on a call.

The mute generation that doesn’t take calls

There are several studies that show that “phonephobia” or the fear of making and receiving phone calls is not in all cases an individual problem, but rather a generational problem that affects millennials to younger ages. That is, from adolescence in which our children access their first mobile phone until they are 37.

The study “Dumb Generation: Why Millennials Don’t Pick Up the Phone” conducted a survey of 1,200 American millennials to find out their attitudes to phone calls. The data is impressive: 81% are anxious to make a call and have to prepare to make it; 29% avoid taking calls from their friends, 25% from their relatives and 21% from work.

This fear of talking on the phone is motivated by the use of the Internet and social networks. These generations have become used to using instant messaging much more than calling on the phone to ask a friend or family member how they are doing.

Young people with phonephobia experience anxiety when having to take or make calls Pexels

Telephonephobia generates anxiety for many people, since it is not about taking or making a phone call, but about showing your communication skills in the face of the uncertainty of the other interlocutor.

The study indicates that these people prefer to use instant messages or emails, since they feel more in control to be able to use their words and to project themselves with confidence, since they have more time to think than in a phone call. This is also confirmed by Enric Soler, collaborating professor in the Studies of Psychology and Education Sciences at the Open University of Catalonia (UOC): “Millennials and generation Z have integrated the communication via asynchronous platforms, in which it is not necessary that the two interlocutors coincide in time, and it is easier, more comfortable and less intrusive “.

Excuses for not taking calls

The survey points out some of the most common excuses that these generations use for not picking up the phone are “it had not rung, I had poor coverage, I was in a meeting or I was driving.”

Be it excuses or real reasons, the reality is that future generations are very likely to avoid calls and advocate for instant messaging of audios, texts and videos.

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