Wednesday, August 10

ShotSpotter, the controversial company that “listens” to what is happening on the streets of dozens of US cities and alerts the police

  • James Clayton
  • BBC, North American Tech Reporter

A ShotSpotter analyst at a workstation

A ShotSpotter analyst at a workstation.

The ShotSpotter Incident Review Room is like any other call center.

Analysts with headsets sit by computer screens, listening intently.

However, the people who work here have an extraordinary responsibility.

They make the final decision on whether a computer algorithm has correctly identified a shot and whether they should send the police.

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