The director of the ATV, Sonia Díaz, has highlighted the “normality” with which the first days of the campaign are passing. “We have not had major incidents and the telephone attention is developed in a fluid way thanks to the previous appointment”, has indicated the head of the service.
The Valencian Tax Agency (ATV) offers assistance for the preparation of Income 2020 to the taxpayers of the Valencian Community through service ‘We will call you’, attended by 47 professionals, between temporary staff and career civil servant, who is attending scheduled appointments to help taxpayers to make their income statements.
In addition, this staff is also in charge of solving any doubts that taxpayers may have in relation to deadlines, deductions, tax rates or any other question related to the return.
According to ATV data, more than 2.4 million citizens are expected to comply with their tax obligations. The term to present the declarations extends until June 30.
In order for specialized agents to carry out the rental process, it is necessary for citizens to have their reference number with them, for which they must have their DNI / NIE, their validity date, issue date or support number and box 505 of their Income 2019 and all the documentation to provide for the corresponding deductions, if they exist.
The prior appointment can be made through the AEAT website (check here), through the 24-hour automatic telephone (901 12 12 24 or 91 535 73 26); Through the personal attention telephone number (901 22 33 44 or 91 553 00 71), which will be available from Monday to Friday from 9 am to 7 pm and through the Tax Agency app.
“In order for us to contact them through the ‘We call you’ service, it is essential that citizens confirm their previous appointment, since otherwise we will not be able to attend them,” said Sonia Díaz. “The objective is to prevent the service from collapsing or concentrating in the first days,” said the director.
Likewise, from the ATV, the email [email protected] has been enabled for any doubts that may arise regarding the application of regional deductions and particular questions in the returns.
For its part, the AEAT makes available to taxpayers a Basic Tax Information telephone service for questions by calling 901 33 55 33 or 91 554 87 70, from Monday to Friday, from 9 a.m. to 7 p.m., and a Income Reporter, a tool that will allow you to obtain, in an easy and intuitive way, general information about personal income tax that may be helpful when making the return: see here.
“Our goal is to give the taxpayer the best possible service, putting at their disposal all the tools that can help them and giving them support and information.” “The tax administration has to make it easy for citizens because with everyone’s taxes the social services we have are financed,” said Sonia Díaz.
Eddie is an Australian news reporter with over 9 years in the industry and has published on Forbes and tech crunch.