Thursday, January 21

The Treasury will use clearer language and will try to show empathy with the taxpayer

Tax Office in Madrid.

Tax Office in Madrid.

The general director of the Tax Agency, Jesús Gascón, has advanced this Thursday that the body is undertaking a review to solve your “clarity and empathy issues”, for which it works in a “clearer” language in the notifications to taxpayers, but without leaving aside the legal and administrative language, as well as in establishing a “empathic” relationship with the taxpayer that goes through a “different” treatment depending on the behavior of the same.

This has been stated by the general director of the AEAT, Jesús Gascón, during his speech at the XXX Congress of State Finance Inspectors (IHE), in which he indicated that a language review is underway to start with the Personal income tax, which would include the possibility of using a “clearer” language for the taxpayer when requesting documents or other procedures, but also maintaining the legal language and the “essential rigor”.

Gascón has also advanced that work is being done to achieve a “more empathic” relationship with the taxpayer, so that taxpayers are treated “differently” according to their “behavior”, to avoid a “stressful” relationship with compliant taxpayers when it comes to having to provide documentation or transfer any incident. “With ‘big data’ techniques it will be a reality and we can do it,” he asserted.

Artificial intelligence

In addition, it has also indicated that artificial intelligence is already being used to obtain information and “increasingly” in the field of tax control, when asked about its use to observe the activity of citizens on social networks and the changes between their fiscal and real life.

In this sense, it has differentiated between “low intensity” artificial intelligence, such as virtual assistants that are being implemented in the tax administration, and “complex”, with more sophisticated procedures, even protected by ‘copyright’.

According to Gascón, work will be done on the obtaining information in open sources on the Internet and it will be something “growing”, after having already worked on it to obtain information from ‘blockchain’ or cryptocurrencies, but for now it remains in the “background”. Thus, the AEAT opts for structured information and informative declarations, as established in the draft Law on prevention of the fight against fraud.

Self-employed and SMEs

On the other hand, Gascón has advanced that the code of good practices will soon be signed with the representative associations of the self-employed and SME groups, with which it is also intended to create a Forum, after the configuration of the already existing Large Companies Forum .

However, it has indicated that the ‘compliance’ and good practice models should become “practical” and not just a statement. “There is still a long way to go to advance in the voluntary compliance model with SMEs and the self-employed,” he added.

In this sense, he cited as an example the case of the European regulation on VAT that requires certifying certain taxpayers, whose classification by tax risk will be undertaken in agreement with the self-employed and SMEs sector.

Among the next steps to be taken by the AEAT, it has indicated that A customs management office will be created to separate the managing party from the executive; comprehensive digital administrations will be created; In the small administrations, collaboration formulas will be sought with the municipalities and in all areas a “permanent regionalization process” will be undertaken, more advanced in inspection than in the rest of the areas.

In addition, it has indicated that how to manage the new ‘Google’ and ‘Tobin’ rates will be studied, as they require a “different” organization model, while with respect to the Economic-Administrative Courts and the General Directorate of Taxes, a comprehensive project will be launched to provide computer and telematic support to both organizations.

Also looking for a collaboration model in human resources and the TEAC staff is being reinforced and, to a lesser extent, of Tributes with new staff, although it is necessary to “go around” when responding to the temporary needs of high workloads.

Similarly, it has advanced that a working group has been created to review teleworking in recent months derived from the pandemic, and believes that a structural teleworking system may be established in the AEAT, but different from the current one and depending on what is determined by the Public Function and the Ministry of Finance, to combine face-to-face activity and remote work. Oppositions will also be updated but in the medium term.

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