Amazon has said it is investigating reports that new PlayStation 5 consoles have been stolen in transit, as customers have complained of missing deliveries, with bags of rice even delivered in place of the electronic ones.
The supply shortage has made the new game console even more desirable than its £ 450 price tag would suggest. But some buyers waiting at home for the console to be delivered received an unpleasant surprise Thursday and Friday, opening their packages for find something different than the item they ordered.
Although the boxes were delivered, some Twitter users did not find their expected console. One found it had been replaced by a bag of rice, another by a George Forman grill, and another found cat food. Other buyers have complained that their packages were marked as delivered even though they had received nothing.
Several prominent figures in the gaming industry also didn’t get their devices. MTV reporter Bex May, for example, a fryer was delivered instead of the expected console – a discovery she made on camera, as she hoped to film a video of herself unpacking the new machine.
In a statement, Amazon acknowledged the wave of complaints and said it was investigating what happened.
“Our goal is to make our customers happy, and that has not happened in a small proportion of these orders,” said a spokesman. “We are very sorry for that and we are investigating exactly what happened. We reach out to all customers who have had a problem and let us know so we can fix it. Anyone who has had a problem with any order can contact our customer service team for assistance. “
The news broke when Amazon received continued criticism for its refusal to clamp down on resellers on its platform. The company sold most of its consoles as pre-orders in September and added a limited allocation to the platform at 1 p.m. Thursday, which sold out in minutes. Since then, other Amazon sellers have added their own stocks, at hugely inflated prices of up to £ 2,000, in addition to turning to eBay, where a profit margin of £ 200 or more is common.
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